Terms and Conditions

  1. Detailed description of goods and/or services
    Klein Constantia is a business in the wine industry that markets & sells wine.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of order number.
    (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
  3. Export restriction
    The offering on this website is available to South African clients only.
  4. Return and Refunds policy
    The provision of goods and services by Klein Constantia is subject to availability. In cases of unavailability, Klein Constantia will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
    (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
  5. Customer Privacy policy
    Klein Constantia shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
  6. Payment options accepted
    Payment may be made via Visa and MasterCard.
  7. Card acquiring and security
    Card transactions will be acquired for Klein Constantia via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by Klein Constantia separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility
    Klein Constantia takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and Klein Constantia chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  12. Variation
    Klein Constantia may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information
    This website is run by a private company based in South Africa trading as Klein Constantia Estate and with registration number 2000/002498/07 and 5 Directors.
  14. Klein Constantia contact details
    Company Physical Address: Klein Constantia Estate, Klein Constantia Road, Constantia, 7806
    Email: info@kleinconstantia.com
    Telephone: +27 021 794 5188
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